Conditions of the establishment
Check-in / Check-out
Check-in time: from 3:00 p.m. to 12:00 a.m.
Departure time: from 0:00 to 12:00
Breakfast hours: from 08:00 to 11:00
In the case of payment by bank transfer, please contact the establishment to obtain the bank details. Bank transfers can only be made with a minimum of 3 days before arrival.
Credit card payments are not accepted through authorization forms
No amount will be refunded for early departure of the client.
Children and extra beds
Children of any age can be accommodated. Children from 2 years old are considered adults in this accommodation.
If the client shows up with a child over the mentioned age, the establishment may not accept the reservation, making the client responsible for the corresponding cancellation fees.
Availability of a cot (0-23 months) in the Double Room with Balcony category (Crib subject to availability).
The client accepts and undertakes to use the accommodation unit and the hotel facilities appropriately. Any behavior contrary to good customs and public order may allow the Hotel to request the client to leave the establishment without any compensation or without any type of reimbursement of the charge made.
Accepted credit cards: Mastercard, Maestro, Visa, American Express.
Portofino Mallorca accepts these cards and reserves the right to temporarily hold an amount prior to arrival.
Minimum age for check-in: 18 years
Guests are required to show a valid ID and credit card upon check-in. Please note that all special requests are subject to availability and may incur additional charges.